Field Service Manager – Xylem, Bensalem, PA
Our most successful Service Managers are people and process-oriented, build a positive coaching environment and drive employee engagement. Successful Service Managers must also balance a high volume of transactions and prioritize as needed while effectively communicating with internal and external customers.
This position will have 7-8 direct reports and 7-8 indirect reports
Xylem is hiring – High Potential Leader! Service Managers fill a key leadership position in our customer-facing organization. They are responsible for providing tactical and strategic level management, leadership to service professionals and own the P&L for a large service branch located in Bensalem, PA
We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.
Core Responsibilities and Tasks
- Creates and maintains a safe working environment and culture within the organization
- Translates customer requirements into workforce plans and objectives
- Ensures team can deliver a best-in-class customer service experience
- Own overall business performance
- Takes care of company property
- Involved in setting department budgets and managing expenses
- Actively involved in workforce planning
- Expected to address and resolve employee relation issues and escalate significant issues to management
- Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
- Responsible for attraction, retention, engagement, performance, and development of employees
- Provides day-to-day direction of fundamental tasks
Organization Impact:
- Operational management
- Autonomy to make decisions that impact the service branch’s span of control
- Responsible for customer management and retention in the area
- Financial, contractual, and operations impact at the regional/strategic level
FORMAL EDUCATION:
- Bachelor’s degree strongly preferred
- Technical degree, equivalent military experience, or applicable industry equivalent experience in lieu of degree
- Experience managing DOT Fleet and DOT compliance
KNOWLEDGE & EXPERIENCE:
- High business acumen
- 5-7 years of technical experience, including industrial or commercial process water experience or three years of industry-specific experience (high purity water)
- 3 years of leadership or management experience, demonstrating the ability to lead and motivate teams
- Proficient with computers, business software such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
- Demonstrates critical thinking and complex troubleshooting in or to guide and advise team members and customers
- Ability to defuse customer situations or internal issues and resolve conflicts
- Ability to communicate up, down, and across teams
- Ability to pass a background that includes DMV, drug screen, credit and criminal checks