Service Center Manager – Xylem, Malvern, PA

The Xylem, Service Center Manager ensures that all departments work together cohesively to achieve business objectives. They are also responsible for financial planning, staff management, and maintaining relationships with customers and other business partners. Ideal candidates are experienced leaders with a comprehensive understanding of business management, excellent communication skills, and the ability to steer the company towards growth and profitability.

We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.

Performance Metrics Safety Score Card (IFR/ISR) Operating Income Inventory Accuracy Sales & Orders Working Capital (accounts receivable) Customer Service (Net Promoter Score)

Strategic Leadership:

• Developing and implementing the company’s strategic plan to guide the organization’s direction.
• Setting performance goals and objectives that align with the long-term vision of the company.
• Operational Oversight:
• Overseeing all operational aspects of the Service Center, including Aftermarket Service and Sales.
• Ensuring that all departments are working effectively towards common business goals.

Financial Management: Managing the Service Center’s financial performance by overseeing budgeting, forecasting, and financial planning including managing P&L.

Staff Management:

• Leading and motivating a diverse team of employees to foster a culture of high performance.
• Recruiting, training, and developing staff to build a strong organizational talent pool.

Customer Relations:

• Maintaining strong relationships with customers, suppliers, and other external partners.
• Quality and Compliance:
• Ensuring that all Service Center activities and operations comply with legal regulations and ethical standards.
• Overseeing quality control throughout the Service Center to maintain high standards.

Decision Making:

• Making critical business decisions that affect the Service Center’s direction and success.
• Analyzing complex situations and solving problems that arise in the course of business.

Change Management:

• Leading change initiatives to improve efficiency and effectiveness within the organization.
• Adapting to market changes and evolving industry trends to keep the company competitive.

Team Management:

• Lead and manage a team, providing guidance, feedback, and support.
• Set goals and KPIs for team members and monitor performance.
• Foster a positive and collaborative work environment.
• Develop and implement training programs to keep team members updated on trends and strategies.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
• Qualifications:
• A bachelor’s degree in Accounting, Finance, or a related field with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Planning and Scheduling: Proficiently create project plans, define milestones, and establish timelines. Ensure that tasks are well-organized and aligned with strategic objectives.
• Budgeting: Skillfully manage project budgets, allocate resources effectively, and monitor expenses. Make informed decisions to optimize financial outcomes.
• Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
• End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.
• Preferred Qualifications: • MBA or other relevant advanced degree.
• Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.